![]() ![]() A legal cancellation period does not apply, for instance: You must state this clearly when making a sale. In some cases, customers do not have the right to a legal cancellation period. When does the cancellation period not apply? Did you fail to inform your customer before the sale that they are responsible for the return shipping costs? Then you have to pay the return shipping costs. You do not have to refund the return shipping costs if you make clear beforehand that you will not refund these. Customers do not have to give a reason to cancel their purchase. You do not have to refund delivery costs if your customer returns only part of their order. Returning purchase price and delivery costsĭoes your customer decide within 14 days to return their purchase? Then you must return the purchase price and the delivery costs within 14 days after cancellation (in Dutch). If you fail to do so, the cancellation period will be extended. You should among others tell them from which day the period starts and how they can cancel or return an order. You must inform your customer on all aspects of this cancellation period (in Dutch). The cooling-off period starts the day after delivery. a sales party or a sales demonstration with a value of €50 or more.street trade with a value of €50 or more.door-to-door selling with a value of €50 or more. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |